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Shipping & Returns

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options. We use standard Canada Post for our shipments by default.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.

 

SHIPPING CHARGES

             * Special zones: Shipping to Milton, ON and Guelph, ON for orders at a cost of $15 (CAD) and up is FREE. It will be defined by the postal code automatically at check out.  

             ** Coupon FirstShipment can be used for free delivery on the 1st order of $25+

 

Regular terms:

Shipping for orders at a cost of $100 (CAD) and up is FREE (within Canada and USA using the regular shipping via a predefined carrier).

Shipping for orders less than $100 (CAD) is per the actual rates of the predefined carriers. 

You will see the final cost of shipping on check out.

If you have any special shipping requirements for your order (which might be urgency, specific carrier and others), please Contact Us.

 

SHIPPING TRACKING

Once your order has been shipped you will receive a notification email with a tracking number and carrier link. You may also check your order and tracking statuses on our website. Simply log in to your My Account, click your Order #, follow to Shipping Details and click the Tracking Link

 

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks after giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

 

IMPORTANT NOTE: Due to COVID-19 situation, some post services have changed shipping terms and timing. This means it may take longer time to deliver your parcel, comparing to what the carriers had guaranteed before. We apologize for the inconvenience.